Teleconference Meeting Support job in Chicago, IL
Teleconference Meeting Support job in Chicago, IL Provide world-class concierge level of technical AV and meeting support for executive clients.
The position would also require backup desk-side support coverage for tier 1-2 issues.
A sense of urgency and ability to provide expedited support resolution is critical.
Must be able to work well in a high pressure environment, manage conflict resolution effectively, and have very strong organizational skills.
Responsible for facilitating all meetings by:
o Communicating closely with executive assistants, meeting coordinators, event planners, and technicians to confirm accuracy of all calendar entries plus telepresence details o Daily monitoring of upcoming meetings and AV requests to ensure seamless delivery of requested services o Work with clients prior to, the day of, and during events to ensure the proper support and make real time adjustments as necessary for coverage o Ensure that all audio-visual components are implemented in such a way as to provide a solution that meets the demands, not only of individuals involved, but also the goal(s) of the particular event o Setup or modify multiparty teleconferencing with telecom vendor or Microsoft Lync o Live monitoring of AV operations during scheduled meetings Support/resolve hardware configuration issues Adjust audio video quality controls Respond to last minute changes or preferences Advance slides, add/drop calls and VTCs seamlessly o Verify all conference rooms are kept in appropriate working order:
o Daily room sweeps and testing of CISCO equipment, AV hardware, PC consoles, and cables/adapters o Perform local (Chicago area) on-site visits with event planners and or IT Executive Support team to determine AV requirements and setup plans o Delivering and supporting backup computers and mobile hardware for meetings:
PCs, iPhone, Android, MiFi, MS Surface, battery chargers, and cables Collaborate with IT infrastructure to ensure the highest level of customer support:
o Coordinate with video services team on repairs, upgrades, and resolutions o Act as point of contact for IT Executive Support on all AV upgrades to ensure business requirements are included in plans o Participate in conference calls with Video/Teleconferencing teams regarding status of upcoming/on-going work and forward updates to the IT Executive team Backup technician for IT Executive Support - tier 1 and 2 issues:
Troubleshoot/Support PC, OS, mobile device software issues Windows 7/Office 2010:
how to support Outlook 2010:
How to support:
meeting invites, shared resources, voting options, etc Configure exchange accounts PSTs PowerPoint How to support:
presentation mode Image notebooks and tablet devices Mobile devices:
iPhone, Android, MS Surface devices MDM:
MaaS360, TouchDown Configure exchange accounts Backup to cloud Active Directory - add move computer accounts/password unlock LAN Desk - software deployment and installs Required Skills/
Qualifications:
o Working knowledge of:
AV systems - Cisco video-teleconferencing systems, Polycom devices plus Windows 7, Microsoft Outlook 2010, Lync, If interested in the Teleconference Meeting Support job in Chicago, IL please apply today!.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position would also require backup desk-side support coverage for tier 1-2 issues.
A sense of urgency and ability to provide expedited support resolution is critical.
Must be able to work well in a high pressure environment, manage conflict resolution effectively, and have very strong organizational skills.
Responsible for facilitating all meetings by:
o Communicating closely with executive assistants, meeting coordinators, event planners, and technicians to confirm accuracy of all calendar entries plus telepresence details o Daily monitoring of upcoming meetings and AV requests to ensure seamless delivery of requested services o Work with clients prior to, the day of, and during events to ensure the proper support and make real time adjustments as necessary for coverage o Ensure that all audio-visual components are implemented in such a way as to provide a solution that meets the demands, not only of individuals involved, but also the goal(s) of the particular event o Setup or modify multiparty teleconferencing with telecom vendor or Microsoft Lync o Live monitoring of AV operations during scheduled meetings Support/resolve hardware configuration issues Adjust audio video quality controls Respond to last minute changes or preferences Advance slides, add/drop calls and VTCs seamlessly o Verify all conference rooms are kept in appropriate working order:
o Daily room sweeps and testing of CISCO equipment, AV hardware, PC consoles, and cables/adapters o Perform local (Chicago area) on-site visits with event planners and or IT Executive Support team to determine AV requirements and setup plans o Delivering and supporting backup computers and mobile hardware for meetings:
PCs, iPhone, Android, MiFi, MS Surface, battery chargers, and cables Collaborate with IT infrastructure to ensure the highest level of customer support:
o Coordinate with video services team on repairs, upgrades, and resolutions o Act as point of contact for IT Executive Support on all AV upgrades to ensure business requirements are included in plans o Participate in conference calls with Video/Teleconferencing teams regarding status of upcoming/on-going work and forward updates to the IT Executive team Backup technician for IT Executive Support - tier 1 and 2 issues:
Troubleshoot/Support PC, OS, mobile device software issues Windows 7/Office 2010:
how to support Outlook 2010:
How to support:
meeting invites, shared resources, voting options, etc Configure exchange accounts PSTs PowerPoint How to support:
presentation mode Image notebooks and tablet devices Mobile devices:
iPhone, Android, MS Surface devices MDM:
MaaS360, TouchDown Configure exchange accounts Backup to cloud Active Directory - add move computer accounts/password unlock LAN Desk - software deployment and installs Required Skills/
Qualifications:
o Working knowledge of:
AV systems - Cisco video-teleconferencing systems, Polycom devices plus Windows 7, Microsoft Outlook 2010, Lync, If interested in the Teleconference Meeting Support job in Chicago, IL please apply today!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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